CTSP Bureau has identified nine categories of stakeholders in accordance with the principle of AA1000 SES, and considered their attributes and business relationships, establishing a continuous interactive channel to meet the smooth communication needs of all parties. The bureau can also learn about the expectations of all sectors for the development of the park as a reference for the planning of CTSP's sustainable policy.
In addition to the above-mentioned channels for stakeholder interaction, the Bureau also adheres to the principle of openness of government information, publishes major news or various updates on the 'Central Taiwan Science Park Global Information Network', provides various publicity materials and publications for the general public to download, and sets up various themed websites with charts and simple text presentations, so that readers can easily understand the sustainable operation direction and performance of CTSP.
CTSP Bureau, according to the 'Essentials of Handling People's General Complaints Cases by the Executive Yuan and its subordinate offices', handles General Complaints cases with the principle that the time limit should not exceed 30 days when interviews, hearings, or investigations are needed. From 2022 to 2023, there were 420 cases of People's General Complaints (including 83 administrative innovation suggestions, 25 administrative decree inquiries, 97 administrative violations, and 215 administrative rights and interests protection).
Related Links> CTSP Contact email
Related Links> Civil Service Ethics Office
Park Satisfaction Survey
The feedback from manufacturers is an important basis for CTSP Bureau to improve or upgrade various services in the park. CTSP Bureau forms a working group every year to handle the manufacturer's visit plan and proactively understand the manufacturer's needs. In 2023 and 2022, it handled this in a written and entity-based manner. The feedback is actively addressed and answered according to the manufacturer’s wishes, and they are invited to participate in seminars or factory visits to improve the service quality of the park.
In order to ensure fair, objective, and consistent service quality evaluation indicators, to encourage the Bureau to focus on the satisfaction of its service targets, and to achieve the purpose of improving service quality, the Ministry of Science and Technology commissions a professional survey company to conduct a satisfaction survey every year. The CTSP’s 2022 and 2023 manufacturer's 'overall satisfaction' score was respectively 86.53 and 88.14, the highest in the three Science Parks. The Bureau actively responds to and deals with the relevant feedback from manufacturers, tracking and controlling it. It has reached the customer-oriented satisfaction goal and strives for manufacturers' support and trust in the Park. In the future, we will continue to pay attention to the needs of manufacturers to gain more affirmation and positive comments.
In addition, a survey was conducted on the surrounding residents to understand their evaluation of the Park.